FAQs

1. Do you sell retail?

No, currently we only sell wholesale.

2. Can I get a Catalogue?

If you want to check out our newest products, please explore our Website or Alibaba shop since we update these channels on a daily basis. Most of our current Catalogues are composed of 3D designs developed by inhouse R&D team.

3. Do you hold inventory?

No, we don’t stock products. We only handle made-to-order projects, in which mass production only began after deposit. Therefore, our MOQ is 50-100 pcs and we can not handle small order of 5-10 pcs.

4. What are your main products?

Our most prominent product line is basket. Our product categories will expand over time but we will only supply products that are made from natural materials such as seagrass, water hyacinth, bamboo, rattan, jute, etc.

5. I am in search of a manufacturer who can make products according to our own design. Are there possibilities at your company?

Yes, we can manufacture products based on your ideas and designs. You can refer to our sourcing & manufacturing solution for more information. Therefore, if you already have in mind any ideas of how your products should be made, don’t hesitate to share with us.

6. Can you develop product designs based on our requirements?

Yes, our creative R&D team can develop and customize the product designs based on your requirements. You can refer to our product design & development for more information.

7. What is your MOQ?

The MOQ is specified for each products. It is negotiable but not lower than 50 pcs.

8. What is your payment term for orders?

We accept the following payment terms:

+ TT with 30 % deposit and 70 % against copy of original documents

+ L/C at sight

+ Western Union

9. What is your sample policy and sample lead time?

We are willing to offer samples at the minimum quantity of 1 pc with the payment term is TT 100% in advance.

Our sample lead time is 10 days and our sample shipping time is 5-10 days.

10. Has your factory passed social compliance audits?

Yes, our local Vietnamese Factories hold the Business Social Compliance Initiative (BSCI) Certificate to ensure our partners are meeting the global initiative to provide ethical workers rights to the artisans making your products.