How is your inquiry processed?

Step 1: Inquiry confirmation

Estimated time: < 24 hours Within 24 hours from the arrival of your inquiry (with the exception of weekends & Vietnamese holidays), our team will confirm your inquiry and transfer your information to one of our consultants.

Step 2: Project analysis

Estimated time: 1-3 days Our consultants will proactively contact you to investigate your project goals, requirements & challenges. An online meeting might be required for us to discover all project information.

Step 3: Proposal

Estimated time: 2-4 days After we collect sufficient information, we will dive deeper into the solutions. We will select most effective solutions within your budget and update you with detailed proposal (with quotation included).

Step 4: Sampling

Estimated time: 10-20 days Once the proposal is approved, we will start making samples to see how actual products look like. The samples will be tested and adjusted until they satisfy your requirements. We can send you photos or if you request, we will send the sample to your office.

Step 5: Order confirmation

Estimated time: 1-3 days After the receipt & approval of samples, we will need you to confirm the order and pay the deposit before proceeding to mass production.

Note: You can refer to this process to get an overview of required steps taken to process a general inquiry. For each specific solution, we have introduced a more detailed process. You can check out our solution pages (product development, manufacturing, sourcing & consultant) for more information.

Order management process

Step 1: Mass production

Estimated time: 40 – 70 days After the order is confirmed, we will proceed to mass production. Our quality control team checks carefully in every stage to ensure product quality & timely delivery. Our consultants will keep you updated with all information & important milestones.

Step 2: Final testing

Estimated time: 1-3 days After the mass production is finished, our Quality Control team will test each item we produce in terms of specification, functions, whether or not they resemble approved sample, and other criterias (upon your request). The delivery will be confirmed once we finish the testing and ensure that finished products can satisfy your highest requirements.

Step 3: Packaging & Delivery

Estimated time: 6-8 days Once the delivery is confirmed, we will handle packing & delivery. Normally, the products will be packaged in carton box and shipped by air or by sea (it depends on customers’ requests).

Step 4: Reviews & feedbacks

Estimated time: 1 day After you receive finished products & the project is completed, our consultant will review the project results with you to see if the solutions are efficiently implemented. Your feedbacks will help us do better in the future.

Note: In mass production stage, our production time (also known as lead time) is normally from 40 to 70 days. The specific lead time will be calculated more accurately by our consultant after you send us an inquiry as it depends on the quantity, product specifications, materials, etc.